Privacy Policy

Privacy Policy for OK Express LLC

Effective Date: January 3, 2026

1. Introduction

OK Express LLC ("we," "us," "our," or "Company") operates the www.ok-express-llc.com website ("Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

  • Contact form submissions (name, email, phone, address, service type, description)
  • Inquiry details and communication preferences
  • Any other information you voluntarily provide

2.2 Information Collected Automatically

  • Google Analytics: We use Google Analytics (GA4, ID: G-WDY64G694N) to collect information about your browsing behavior, including pages visited, time spent on pages, referring websites, and device information.
  • Google Tag Manager: We use Google Tag Manager (GTM-5NT72JLB) to manage and analyze website tags and user interactions.
  • Cookies and Similar Technologies: Our Site uses cookies and similar tracking technologies to enhance your experience and analyze Site usage.
  • Device information (IP address, browser type, operating system, device type)
  • Location data (approximate, based on IP address)

3. How We Use Your Information

We use the collected information for the following purposes:

  • Responding to your inquiries and providing quotes for services
  • Improving our Site, products, and services
  • Analyzing website traffic and user behavior through Google Analytics
  • Personalizing your experience on our Site
  • Marketing and advertising purposes (via Google Ads and Google Tag Manager)
  • Complying with legal obligations
  • Protecting our rights and the rights of our users

4. Google Services

4.1 Google Analytics

We use Google Analytics to track and analyze how visitors interact with our Site. Google Analytics collects data such as: page views, bounce rates, session duration, and user demographics. This information helps us understand visitor behavior and optimize our Site.

Google Analytics uses cookies to identify unique users. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4.2 Google Tag Manager

We use Google Tag Manager to manage analytics tags, conversions, and marketing pixels. This allows us to track user interactions and measure the effectiveness of our marketing campaigns.

4.3 Google Ads

We may use Google Ads for advertising purposes. Google may use cookies to show you ads based on your previous visits to our Site and other websites. You can control how Google shows you ads through your Google Ad Settings.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies. A cookie is a small file placed on your device that allows us to remember your preferences and analyze your use of the Site. You can control cookies through your browser settings, but disabling cookies may affect Site functionality.

6. Third-Party Services

Our Site uses third-party services including Google Analytics, Google Tag Manager, and Google Ads. These services have their own privacy policies, and we encourage you to review them:

7. Your Rights and Choices

  • Opt-Out of Analytics: Install the Google Analytics Opt-out Browser Add-on
  • Control Ads: Use Google Ad Settings to manage personalized advertising
  • Cookie Preferences: Adjust browser settings to control cookies
  • Contact Us: Request information about data we hold or ask for deletion (where applicable)

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Analytics data is typically retained according to Google's retention policies.

10. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with information, we will take steps to delete such information.

11. International Users

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with data protection laws, please note that your data may be transferred to and processed in the United States or other countries. By using our Site, you consent to such transfers.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: okexpressllc@gmail.com
  • Phone: (413) 388-1546

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Site after changes constitutes your acceptance of the updated Privacy Policy.

Last Updated: January 3, 2026